Support

Catalog Feed Sync for Squarespace

Include your site URL, affected product URL or identifier, destination catalog, approximate error time and time zone, and any error message. Explain whether the problem is connecting Squarespace, generating a feed, or importing into Meta. Redact secrets from screenshots and URLs.

1. Check that the source product’s price, image, and availability are correct.
2. Check the destination’s import result and last retrieval time. A scheduled feed may not update immediately.
3. If authorization has expired or been revoked, use the app’s connection flow when available; never send us an access token.

Catalog Feed Sync is still in development. Launch detail required: add tested installation, reconnection, feed URL revocation, and troubleshooting steps for the released app.

Product Forms for Wix

Include your Wix site URL, product URL, form name or non-secret reference, and whether the problem occurs in the editor, preview, or published store. Avoid including actual form answers or customer details.

1. Check the product’s assignment first, then category rules and their priorities, then the default rule.
2. Check that the chosen Wix Form is available and its link is correct.
3. Compare the selected form with the published product page. For missing answers, check the receiving form service as well as the assignment.

Launch detail required: verify these steps against the released app and add the installation path, supported Wix Forms/Stores versions, and submission troubleshooting instructions.

Disconnecting and cancelling

Squarespace: open Extensions, choose Connected extensions, then the menu beside the app and Disconnect. Complete this in Squarespace even if the app also offers a disconnect button. See Squarespace’s extension guide.

Wix: open Manage Apps in the site dashboard and use the menu beside Product Forms to remove it. Some site components require removal through the editor; follow Wix’s instructions for your app type. Launch detail required: verify the released app’s removal behavior, cleanup, and any editor steps.

Separately check and cancel any recurring plan in the service that bills you. Uninstallation, subscription cancellation, and data deletion are different actions. Consult the billing terms and keep your cancellation confirmation.

Remove a feed source from Meta if you no longer want Meta to retrieve it, and review whether previously imported products should also be removed. Do not assume removing Product Forms deletes the underlying Wix Form or its submissions; check the form service separately. Ask for help if you need to identify which provider holds a copy.

Access, correction, export, and deletion requests

Email [email protected] with “Privacy request” in the subject. Include the app name, site identifier or URL, requested action, and a reply address. If you are a shopper asking about form answers, identify the merchant and contact them too.

We acknowledge requests and may ask you to demonstrate control of the relevant account. Do not send identity documents unless we explain why they are necessary and arrange an appropriate way to provide them. We respond within applicable legal deadlines; Wix-related access, correction, and deletion requests are to be completed within 30 calendar days, or sooner if law requires.

We explain the outcome and any lawful retention exception. A request to us covers information within our control, not independent copies held by a merchant or another platform. See the retention details and privacy rights and complaints process.

Report a security concern

Email [email protected] with “Security report” in the subject. Describe the affected app, time, and steps to reproduce using test data. Do not include passwords, tokens, or other people’s personal information. We will arrange a suitable channel if sensitive evidence is necessary.

Billing and other complaints

Include the app name, purchase date, billing provider, and a receipt/reference identifier with payment details redacted. Explain whether you want cancellation help, a refund review, or another resolution. We will direct platform-processed billing requests to the appropriate process when needed.